iTop

  • PHP
  • Apache
  • MySQL
  • Linux
  • iTop
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About

An AWS product, open source ITIL ITSM CMDB Software powered by MIRI Infotech. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want informal and pragmatic processes or a strict ITIL aligned behavior.

We are configuring and publishing iTop embedded pre-configured tool with LAMP and ready-to-launch AMI on Amazon EC2 that contains iTop, Apache, MySQL, Linux, PHP (LAMP).

At the heart of iTop is CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used by the IT teams (support agents, IT engineers, etc.) on day to day basis. Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

Using ITOP you can:
  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems
ITOP can be used by different types of persons:
  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

ITOP is relying on Apache/IIS, MySQL and PHP, so it can run on whatever operating system supporting those applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).

Features:

  • Configuration Management
  • Helpdesk
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
  • Data Management
  • Self-Service Portal
  • Admin Tools

Usage / Deployment Instruction

Open the URL: http://<instance ip address>

<instance ip address> : IP address of the running EC2 instance.

Step 1: Select Install a new iTop

Step 2: Accept the terms of the License agreement.

Step 3: Database Connection Setup

Server Name : localhost

Login : miriitop

password : <instanceID>

Step 4: Select use the existing database – miriitopdb

SSH using root user is disabled. ec2-user is the sudo user with root privileges with access using the key pair created during launching the instance.

MYSQL can be accessed only with SSH

MYSQL User : root

Password : <instanceID>

Note : You are not supposed to change it.

Submit Your Request

First Name:*
Last Name:*
Company/Organisation:*
Email Address:*
Phone Number:*
Message:*

You can subscribe to iTop, an AWS Marketplace product and launch an instance from the product's AMI using the Amazon EC2 launch wizard.

To launch an instance from the AWS Marketplace using the launch wizard
  • Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/
  • From the Amazon EC2 dashboard, choose Launch Instance.
    On the Choose an Amazon Machine Image (AMI) page, choose the AWS Marketplace category on the left. Find a suitable AMI by browsing the categories, or using the search functionality. Click Select to choose your product.
  • A dialog displays an overview of the product you've selected. You can view the pricing information, as well as any other information that the vendor has provided. When you're ready, choose Continue.
  • On the Choose an Instance Type page, select the hardware configuration and size of the instance to launch. When you're done, choose Next: Configure Instance Details.
  • On the next pages of the wizard, you can configure your instance, add storage, and add tags. For more information about the different options you can configure, see Launching an Instance. Choose Next until you reach the Configure Security Group page.
  • The wizard creates a new security group according to the vendor's specifications for the product. The security group may include rules that allow all IP addresses (0.0.0.0/0) access on SSH (port 22) on Linux or RDP (port 3389) on Windows. We recommend that you adjust these rules to allow only a specific address or range of addresses to access your instance over those ports.
  • When you are ready, choose Review and Launch.
  • On the Review Instance Launch page, check the details of the AMI from which you're about to launch the instance, as well as the other configuration details you set up in the wizard. When you're ready, choose Launch to select or create a key pair, and launch your instance.
  • Depending on the product you've subscribed to, the instance may take a few minutes or more to launch. You are first subscribed to the product before your instance can launch. If there are any problems with your credit card details, you will be asked to update your account details. When the launch confirmation page displays
  • 1What technologies should be used to develop CRM?

    It doesn’t really matter what web framework to choose for developing a CRM system: ASP.NET, Spring, AngularJS, Express, Symfony, Django or Ruby on Rails. All of them have enough capabilities to make your solution work stable, process data quickly and provide scalability opportunity if necessary. If you would like your CRM application to display geographical data and maps, we recommend you to go with Djangoframework. It hosts GeoDjango module that connects to PostGIS, which is PostgreSQL’s spatial objects module. Moreover, GDALfor spatial data and PIL for images are rich enough to cover all the needs of geo data displaying. Since JavaScript is becoming more powerful, we highly recommend to consider using MEAN (Mongo, Express, Angular, Node) stack for programming a CRM app. By using Angular’s Twitter bootstrap plugin, you can create good-looking UI. Node with its multiple modules can manage server part at every step from authentication up to encryption.

  • 2What modules can be included in CRM?

    The most popular modules are Sales, Marketing, and Service, however, these can be modified or go under other names, for example: Client Management, Order Management, Invoice Management, Events and Tasks Management, System Dashboard, etc.

  • 3What is the difference between on-premise and cloud-based CRM?

    On-premise CRM is run on computers within the premises of an organization. In this case all the data and information is stored inside the premises of the company, too. Cloud-based CRM software implies that the software and all relevant data, is accessible through the Internet and is displayed in a web browser. According to Gartner, by 2018, large organizations in mature markets will shorten the CRM replacement cycle by two years by moving to Software-as-a-Service model. Nowadays, everything is going into a cloud, and we would recommend not to stand against this. Heroku and Amazon Web Services are proving to have really good system administration and hosting capabilities. Heroku is a bit pricey, but once you subscribe, you can forget about server maintenance at all. Amazon AWS, namely S3 service, will ensure that all your data can be accessible worldwide and with download lightning speed, no matter how many people are calling your CRM server at the same time. Not every company needs to have both applications. However, the combination allows large companies to mix the vital data from each system and get a comprehensive business outlook.

  • 4How can I handle Analytics within CRM?

    Normally, analytics section in CRM is represented by reports and dashboards helping you to collect and visualise your customer data, engagement levels, sales reps productivity, won/lost opportunities ratio, to name a few. Integration with external analytical services such as Google Analytics, or Talend is also available.

  • 5How to keep my data safe in CRM?

    To keep your data safe and sound just follow these basics: Let the specialist conduct security health check before CRM deployment to find vulnerabilities and prevent possible hacker attacks. Define access levels within your organization: set up the basic access to all the records for everyone in the system and impose restrictions on access to specific records, functionality, and workflows depending on the roles and human resource hierarchy. Keep track of user logins based on  IP, API, or browser. Set up password defaults to make CRM users create a complex password and change it every 3-6 months. Regularly audit the system against the security regulations.

  • 6What customizations can be done to CRM?

    Depending on the type of CRM, there are several options available: Custom modules (sections) and fields. You can create a new section in CRM or remove default unnecessary ones and pick the fields to feature the module. Custom fields. You can create fields of any type (textbox, email, checkbox…) Custom UI/UX design. You can add or reorder the sections and fields on each layout, set up the navigation, add quicklinks. Custom workflow. You can map your processes across the CRM ecosystem, set alerts, data compliance checks, verifications, etc.

Highlights

  • Easy to install & Customize
  • iTop manages IT service, Configuration Database, problem, change and User
  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations, etc.)

Application Installed